Frequently Asked Questions
Q: What are the rules for eating out in England?
A: From Monday 19th July, the rule of six or two households at one table will be lifted. Social distancing guidance will also be removed. Our largest table size is 12. Click here to book your table.
For bookings more than 12 people, please call the restaurant directly.
Q: Do I need to wear a face mask in your restaurants in England?
A: In England, there will be no requirement for you to wear a face mask when you arrive to dine-in or pick up your order.
Q: What are the rules for eating out in Wales?
A: You can share your table with up to 6 people from six households, or a family of 6 (children under 11 aren’t included in the headcount!) Click here to book your table and give yourself something to look forward to.
Q: Do I need to wear a face mask in your restaurants in Wales?
A: In Wales, you will need to wear a face covering when you arrive to dine-in or pick up your order.
Q: What are the rules for eating out in Scotland?
A: Wearing masks will remain necessary when you arrive to eat indoors or pick up your order. You can share your dine-in table with up to 10 people from four households (under-12s will no longer count towards the number of households that can gather indoors). We are able to serve alcohol inside our restaurants, so if you want to celebrate with a beer or wine, book one of our inside tables.
If you're eating outside, there is a limit of 15 people per table, but these can be from 15 different households so you can mix and match! Children under 12 aren’t included in the headcount if you’re eating outside.
Q: What do I need to do when I arrive?
A: If you’re dining in England you no longer need to scan in. If you live in Wales and Scotland, we'll ask each member of your party to scan-in using the NHS Test & Trace app. If anyone in your party doesn't have the app, one of our team can take their details manually. This is in line with the recent government guidelines. You will need to follow these guidelines, or our teams won't be able to serve you (and no one wants that!).
Q: If I’m eating outdoors, can I go inside if it rains?
A: If the weather misbehaves, the team will be very happy to box up your food and drink to take home with you, but I'm afraid apart from using the toilet or baby-changing facilities, you'll need to stay outside. Let's hope the sun shines for us all. Goodness knows, we all need it. 😊
Q: Can I pay with cash?
No, not currently. We have gone cashless for safety reasons, so please ensure you bring your card or form of contactless payment with you when you visit our restaurants.
Q: How are you making delivery safe?
A: We’re doing as much as we possibly can by working closely with our delivery partners and restaurant teams to ensure compliance with the latest government guidelines. Prior to collection, all orders will be sealed.
Q: How do I find out if my local Prezzo is open for takeaway and delivery?
A: You can find out whether your local Prezzo is offering Click & Collect and delivery services by clicking here. Just search for your restaurant and you'll be able to find any details on opening times.
Q: What can I do if my eGift Card has expired?
A: All eGift Cards have been automatically extended until October 2021. You don't need to do anything - simply bring in your voucher once our restaurants reopen and it will be valid for use.
Q: I have a voucher from a parner which is due to expire, can you extend it?
A: Our partner Buyagift are offering extensions on vouchers, please visit https://myvoucher.buyagift.co.uk/Account/MyVoucher
Our partner Red Letter Days are offering extension on vouchers, please visit https://redeem.redletterdays.co.uk/Account/MyVoucher
For any other partner voucher codes, please contact them directly if you require an extension.
Q: My physical gift card has expired, what can I do?
A: Our gift cards are valid for 18 months from the date of purchase, as stated on the back of the gift card.
If your physical gift card (the plastic card) expired between 01.01.2020 and 31.07.2021 with a balance greater than zero, it has now been extended to 24th June 2022.
To check the balance of your gift card, please click here.
We cannot extend gift cards that have not expired.
Q: Will your teams be wearing masks?
A: As things currently stand, we’re asking our front-of-house teams to continue to wear masks. We want to make sure we do everything we can to stop the spread of the virus, whilst the cases continue to rise. We’ll be reviewing this policy frequently.
Q: Can I get COVID 19 from food?
A: There is absolutely no evidence to suggest that the virus can be transmitted through food. Plus, we’re doing everything we can to reduce the risk of virus transmission, through increased cleaning and hygiene protocols.
Q: How do you make sure Prezzo staff don't have COVID 19?
A: We’re using daily health trackers for all of our team members. These must be completed every day, before they leave home. Our teams also have been provided with details of what they need to do if they’re experiencing symptoms themselves or have come into contact with someone with COVID19.
Our team members are fully supported if they need to self-isolate and they have access to the latest health information and guidance via our internal app.