Frequently Asked Questions

Q: Eating indoors in England

A: From Monday 17th May, a large majority of our restaurants will be open for indoor dining. You can share your table with up to 6 people or two households. Click here to book your table.

Q: Eating indoors in Wales

A: From Monday 26th April, our restaurants in Broughton, Newport and Mumbles will be open for indoor dining. You can share your table with up to 4 people from two households, or a family of 6 (children under 11 aren’t included in the headcount!) Click here to book your table and give yourself something to look forward to.

Q: Eating out in Scotland

A: From Monday 26th April, our restaurants in Scotland will be open again. See below for some guidance for the specific restaurants:

Livingston

We're open until 10pm, and from 5th Jun, you can share your dine-in table with up to 8 people from three households (children under 11 are included in this number). We are able to serve alcohol inside the restaurant, so if you want to celebrate with a beer or wine, book one of our inside tables. If you're eating outside, there is a limit of 12 people per table, but these can be from 12 different households so you can mix and match!  Children under 11 aren’t included in the headcount if you’re eating outside.

Aberdeen Union Square

From Saturday 5th June, you can share your dine-in table with up to 8 people from three households (children under 11 are included in this number). We are able to serve alcohol indoors. If you're eating outside, there is a limit of 12 people per table, but these can be from 12 different households so you can mix and match!  Children under 11 aren’t included in the headcount if you’re eating outside.

Glasgow Braehead and Glasgow St Vincent

From Saturday 5th June, you can share your dine-in table with up to 6 people from three households (children under 11 are included in this number). If you're eating outside, there is a limit of 8 people per table, but these can be from 8 different households so you can mix and match!  Children under 11 aren’t included in the headcount if you’re eating outside.

All customers must leave the restaurant by 8pm. Please note, alcohol can be served.

Q: What do I need to do when I arrive?

A: When you arrive, we'll ask each member of your party to scan-in using the NHS Test & Trace app. If anyone in your party doesn't have the app, one of our team can take their details manually. This is in line with the recent government guidelines. You will need to follow these guidelines, or our teams won't be able to serve you (and no one wants that!).

Q: If I’m eating outdoors, can I go inside if it rains?

A: If the weather misbehaves, the team will be very happy to box up your food to take home with you, but I'm afraid apart from using the toilet or baby-changing facilities, you'll need to stay outside. Let's hope the sun shines for us all. Goodness knows, we all need it. 😊

Q: How should I pay for my meal?

We have gone cashless for safety reasons, so please ensure you bring your card or form of contactless payment with you when you visit our restaurants.

Q: How are you making delivery safe?

A: We’re doing as much as we possibly can by working closely with our delivery partners and restaurant teams to ensure compliance with the latest government guidelines. Prior to collection, all orders will be sealed.

Q: How are you making Click & Collect safe?

A: We have socially distanced waiting areas, allocated time-slots for collectiong, limiting the number of people collecting an order. You have the ability to pay. Our team members will be wearing face masks unless medically excempt and hand santiser is required on entry.  Frequent handwashing takes place throughout our operating hours.

Q: How do I find out if my local Prezzo is open for takeaway and delivery?

A: You can find out whether your local Prezzo is offering Click & Collect and delivery services by clicking here. Just search for your restaurant and you'll be able to find any details on opening times.

Q: My eGift Card has expired

A: All eGift Cards have been automatically extended until August 2021. You don't need to do anything - simply bring in your voucher once our restaurants reopen and it will be valid for use.

Q: Do I have to give my details for Test & Trace?

A: Yes, you do. We have always actively supported the NHS Test & Trace system but up until now it has been optional for customers to provide their information. It is now a legal requirement for us to collect contact information from every party who visits Prezzo.

Q: I have a voucher from a parner which is due to expire, can you extend it?

A: Our partner Buyagift are offering extensions on vouchers, please visit https://myvoucher.buyagift.co.uk/Account/MyVoucher

Our partner Red Letter Days are offering extension on vouchers, please visit https://redeem.redletterdays.co.uk/Account/MyVoucher

Tesco will be contacting holders of Tesco Tokens directly about their vouchers. Please wait for their email.

We are in discussions with our other partners to understand if they will be extending vouchers too. Please contact them directly if you require an extension. We will also update this page when we get further information.

Q: My physical gift card has expired

A: If you have a physical gift card these we will have to be extended. please contact us two weeks prior to visiting and provide us with your 16 digit physical gift card number in this format XXXXXXXX - XXXXXXXX

Please contact our Guest Relations team to have your physical card extended.

Q: Will your teams be wearing masks?

A: Yes. Unless they’re medically exempt, all staff will be wearing face masks. This is in addition to all the other covid-secure measures we have in place across all our restaurants.

Q: Do I need to wear a face mask?

A: We’ll ask you to wear a face mask when you arrive to pick up your order.

Q: Can I get COVID 19 from food?

A: There is absolutely no evidence to suggest that the virus can be transmitted through food.  Plus, we’re doing everything we can to reduce the risk of virus transmission, through increased cleaning and hygiene protocols.

Q: How do you make sure Prezzo staff don't have COVID 19?

A: We’re using daily health trackers for all of our team members.  These must be completed every day, before they leave home.  Our teams also have been provided with details of what they need to do if they’re experiencing symptoms themselves or have come into contact with someone with COVID19.

Our team members are fully supported if they need to self-isolate and they have access to the latest health information and guidance via our internal app.