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What information do we collect and why?
Do we make automated decisions concerning you?
Who do we share your information with?
Will we transfer your information outside the UK?
How long will we keep your information?
How will you know if we amend this Privacy Policy?
We’re Prezzo Trading Limited, Registered address 116 Upper Street, London N1 1QP info@prezzorestaurants.co.uk, and we’re subject to English law.
We use your information as further explained in this Privacy Policy. We’ll be the “controller” of the information you provide to us and that we collect about you. You have rights relating to the protection of your personal information. For more information on these, please see Your Rights below.
What information do we collect and why?
We will collect certain personal information from and about you in the course of your relationship with us.
This information includes your name, address, age, gender, contact details, location and payment card information.
We may collect this information from you when you sign up to receive emails from us, place an order at one of our restaurants, buy a gift code or voucher, sign up to use our wi-fi service, enter into competitions, make a booking at one of our restaurants (online or over the phone), redeem an offer or voucher code, or otherwise correspond with us
We also gather information relating to you and your online behaviour less directly by:
We may also anonymise your data and aggregate it with other users' data (so that you could not be identified from this information and is no longer personal data relating to you) and provide data analytic services to certain third parties with whom we have contractual relationships.
We are processing your information
We won’t use your information for any other purposes unless we are required to do so by law.
Marketing by Prezzo
Prezzo would like to contact you from time to time about our new similar products and promotional offers by email, SMS, post or telephone. Where you have downloaded our app and have given consent for us to do so, we may use Bluetooth technology to send a push notification to your device when you’re near to a Prezzo restaurant.
You can unsubscribe / opt out at any time by clicking the “Unsubscribe” link in any of our communication or by contacting us using the details at the end of this Privacy Policy.
Do we make automated decisions concerning you?
We use an automated decision making system to decide which offers we send you, and how often.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which has legal consequences for you or similarly significant effects. While we’re confident that the technology works, we understand that not everyone is comfortable with decisions being left entirely up to machines. If you have any questions about our identity checking system, please contact us on using the details at the end of this Privacy Policy.
Who do we share your information with?
We may share your personal information with:
Any third parties with which we share your personal information have entered into a legally binding data sharing agreement with us and comply with similar and no less stringent undertakings of privacy and confidentiality to those set out in this Privacy Policy.
Will we transfer your information outside the UK?
Where possible, we try to only process your information within the UK and European Economic Area (EEA). If we or our service providers transfer personal data outside of the UK or EEA, we always require that appropriate safeguards are in place to protect the information when it is processed.
Part of our marketing system is based in the USA. We have put in place safeguards to protect personal data processed in or accessed from the USA. You can obtain a copy of the safeguards in place for such transfers by contacting us using the details at the end of this Privacy Policy.
How long will we keep your information?
How long we keep your information will depend on the purpose for which we use it.
We only keep your information for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to fulfil our legal obligations.
We will keep your personal information for the period required to perform the relevant services and then for 36 months from the date you stop engaging with us.
Sometimes we de-identify your information so it can’t be attributed to you individually and use this data for data analytics and product development purposes.
Otherwise, we securely erase your information once no longer needed.
You have the following rights regarding your information:
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Rights |
What does this mean? |
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1. The right to be informed |
You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Privacy Policy. |
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2. The right of access |
You have the right to obtain access to your information (if we’re processing it), and other certain other information (similar to that provided in this Privacy Policy).This is so you’re aware and can check that we’re using your information in accordance with data protection law. |
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3. The right to rectification |
You’re entitled to have your information corrected if it’s inaccurate or incomplete. |
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4. The right to erasure |
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. |
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5. The right to restrict processing |
You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future. |
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6. The right to data portability |
You have rights to obtain and reuse your personal data for your own purposes across different services. E.g., if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. |
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7. The right to object |
You have the right to object to certain types of processing, including processing for direct marketing (which we do only with your consent). |
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8. Rights in relation to automated decision making and profiling |
We use technology to build profiles about you, and for you this means we may make certain assumptions about products you may be interested in and use this to send you more tailored marketing communications. |
We will usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing information for:
Alternatively, we may be entitled to refuse to act on the request.
Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from the time we receive your request, but if the request would take longer than that to deal with, we will let you know.
Making a complaint
If you are unhappy with how we’ve handled your information or you would like to exercise your rights, contact our Data Protection Officer here: DPO@prezzo.co.uk
If you’re not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the UK data protection authority, the Information Commissioner’s Office (ICO).
How will you know if we amend this Privacy Policy?
We may need to make changes to this Privacy Policy at any time. If we make any material change to how we collect, use or share your personal information, we will update this Privacy Policy and inform you of these changes by posting prominent notices of the key changes on our website or app.
On Tuesday 8th September, this will change. We will be holding your data for 36 months from the date you stop engaging with us.
We will keep your personal information for the period required to perform the relevant services and then for 36 months from the date you stop engaging with us.
Lovely to have you on-board. Keep an eye on your inbox for menu updates, exclusive news and birthday treats!
We've putting together an exciting new set menu - packed with tasty festive specials like our new Spicy crab & lobster-filled ravioli topped with king prawns in a creamy butter and parsley sauce, garnished with basil cress
Nominate your local hero by writing an inspiring story about them for a chance to win a celebratory evening during Christmas at your local Prezzo with friends & family.
Spend and save this Black Friday with Prezzo eGift cards. Use codes 'Save5' on a £30 eGift card, 'Save10' on a £50 eGift card and 'Save25' on a £100 eGift card to get more for your money!
Dinner for one? Sofa date for two? Or a family feast? Our chefs are ready and waiting to cook you up some delicious Italian Classics including some of our festive specials like our juicy Prezzo Christmas Burger with melted blue cheese.
